Frequently Asked Questions
Do you deliver internationally?
We currently only deliver to the UK but we hope to expand to worldwide delivery in the near future.
What are the delivery options available?
We offer Standard Delivery (3-5 working days).
How do I know if my item has been despatched?
Once your order has been fulfilled and despatched, you will be notified via email which will include your tracking number (when applicable).
What payment methods do you accept?
We accept American Express, Mastercard and Visa.
When will you take the payment from my credit/debit card?
We take payment for all orders upon despatch. If you are paying for your order in instalments, the terms of the instalment payment plan will be detailed at the time of ordering.
How do I return a delivery?
If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee. For full details on how to return a delivery, please visit our Refunds & Returns Policy page.
How can I find a specific item?
If you are looking for a particular item, try using our keyword search box at the top right of each page (or tap the magnifying glass icon to reveal the search box on mobile). Type in a relevant word and press ENTER to display any items matching your search. If you still do not see the item you are looking for, please do Contact Us.
Why am I unable to access my account details on the website?
If you are having trouble recalling your password, please select the 'Forgot your Password' option on the Login page.
Alternatively, you can Contact Us with your name and the email address that you are registered with and we can help.
How do I change my email preferences?
We will send you customer service emails about your order/s to keep you up to date. If you opted in to receive marketing emails but no longer wish to receive them, you can choose to unsubscribe from any marketing email from us by clicking the 'unsubscribe' button at the bottom of any email or simply change your preferences by clicking 'update your preferences'. If you have any issues, please contact us at enquiries@collectology.co.uk or message us on Facebook.